If you are not fully satisfied with your purchase, you can return any item purchased on our store within 14 days from the date the order was delivered to you. 

If you would like to arrange a return, please contact us within 7 working days of receiving your order. After you’ve submitted a return request, we will send you instructions for returning the item. 

We accept refund requests for items that are not personalised or part of our print-on-demand range. The product(s) must be unused, in their original packaging and in the same condition it was received. 

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one, or provide a refund if we are unable to offer you an exchange.

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 5 working days.

Contacting us - If you wish to contact us about an order, you can email hello@frobelles.com. We will endeavour to respond within 24 hours, however please allow up to 3 working days.

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Delivery & Shipping:
UK delivery times are usually between 3-7 working days. 

International delivery times are usually between 7-10 working days, however this does vary depending on the country and international shipping fees do apply. Note that due to the impact of Covid-19, delivery times can be delayed and we will contact you if your estimated delivery date may be impacted.

At the time of purchase, if there is option to choose tracked shipping, we highly recommend that you choose tracking to be able to follow the your shipment progress until delivery. Note that tracked shipping is available for some, but not all items in our shop. 

In the rare event that your order is not delivered, lost or damaged in transit, and where applicable, tracking provides no clear details or cause. All claims must be submitted no later than 4 weeks after the estimated delivery date. We will work with the relevant print specialists to investigate and resolve your order as quickly as possible.

If it is reported that an order has not been received, however, the tracking details state that a delivery was made to the recipient's address. We would not cover the cost of reshipping the order.

Returned to sender - Couriers return packages to us if the address is deemed undeliverable. Other instances include the package being unclaimed at customs or refused at the delivery address.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned back to the print facility. Reshipment costs will be charged to you once we have confirmed an updated address.

Unclaimed items - Shipments that go unclaimed are returned to the print facility, reshipment costs will be charged to you..

Contacting us - If you wish to contact us about an order, you can email hello@frobelles.com. Please allow up to 3 working days for a response.

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We work multiple print-on-demand specialists to fulfil the printing and delivery of our apparel, accessories and homeware designs. 

Printing on-demand - Due to the nature of on-demand services, if you order multiple items, they may be fulfilled individually by multiple printing facilities and are likely to be delivered at different times. 

Sizing - We endeavour to provide accurate sizing descriptions for all apparel items. Most items are true to size, however if an item runs small or large, we will state this detail in the product description. 

Product and print colours -  Garment and product colours are shown as a guide. Note that the colour of products and printed graphics may look different in person. This is due to varying screen calibration, and individual screen settings for resolution and brightness. 

Pricing - The price of our products have been carefully considered to cover the essential costs of production and allow us to make a fair and reasonable margin.